Aide AI Agents and Copilot for Customer Support

•Aide is an AI platform designed specifically for customer support teams. It provides AI Agents to automate conversations and execute actions across support platforms like Zendesk, Front, and Gorgias, integrated with Shopify and Salesforce. It also offers a Copilot feature to assist human agents by identifying ticket topics and surfacing relevant guidance, accelerating response times and maintaining service quality.

•Deploy AI agents across support platforms and CRMs.

•Train bots using past tickets and knowledge articles.

•Simulated testing environment for thorough bot evaluation.

•Seamless hand-off from bot to human agent for complex issues.

•Bots make API calls to gather customer context.

•Copilot identifies ticket topics and surfaces guidance for human agents.

•Automatically tags incoming tickets with relevant topics.

•Enterprise-grade AI trusted by major industries like healthcare and finance.

•Maintains precise control and quality in automated conversations.

•Seamlessly integrates with popular support platforms (Zendesk, Shopify, etc.).

•Combines full automation (Agents) with human assistance (Copilot) in one platform.

•Customer support teams in online stores.

•Logistics companies with growing service needs.

•Financial services and healthcare support departments.

•Education institutions managing customer inquiries.

Q: What platforms does Aide integrate with?

A: It integrates with Zendesk, Front, Gorgias, Shopify, and Salesforce.

Q: Can Aide handle complex conversations that require a human?

A: Yes, its AI agents can detect complex issues and seamlessly hand off to a human agent.

Q: How does Aide train its AI bots?

A: Bots are trained using your past tickets, knowledge articles, and other company content.